Our commitment is to ensure that everyone who works for us or uses our services benefits from our commitment to health, safety, quality and employee support.

QUALITY & COMPLIANCE

The Quality and Compliance functions were combined during 2016 and it now has responsibility for quality, risk management, insurance, environmental, health & safety, compliance and data protection.

Our commitment to Quality is embodied in our Values. Values sum up what a business believes in and practices. Quality is one of UDG Healthcare’s core characteristics and it defines how we approach our business on a daily basis, it defines our people and it defines our standards.

Our Quality framework, as articulated in the Quality Vision, is a model for continuous improvement rather than a model solely based on compliance. All business units have engaged in quality assurance processes and aim to develop a culture of quality across their respective businesses.

The Quality assurance processes are based on regular review and continuous improvement enabling the development of better quality services.

Compliance

Our Vision and Values are underpinned by our desire to maintain the highest ethical standards in everything that we do. This is why we are also committed to always meeting our legal and regulatory obligations. In our Compliance Policy, we set out the system we have adopted to help ensure that together we can meet this commitment. Our policy is an overarching system which includes: equal responsibility for compliance; defined specific roles of the Board; management and our employees, and also a framework of polices and a central compliance training resource, the ComplianceCentre.

This training resource helps manage employee compliance with our policies and complete our e-learning training programmes on Anti-Bribery and Corruption, Code of Conduct and Confidential Reporting amongst others.

MODERN ANTI-SLAVERY

UDG Healthcare is committed to acting ethically and with integrity in all our business dealings and within our supply chain. In accordance with our Modern Anti-Slavery Policy, we endeavour to carry out our own recruitment activities and/or to only use reputable employment agencies to source labour and we carry out appropriate background checks. We expect all who have, or seek to have, a business relationship with UDG Healthcare and/or any division within UDG Healthcare, to familiarise themselves with our anti-slavery policy and to act at all times in a way which is consistent with our policy.

All procurement teams in UDG Healthcare also follow a standardised sourcing process for the identification, selection and management of suppliers to the Company and are responsible for ensuring that all dealings with suppliers, whether contractual or not, comply with our policy. The Group’s Confidential Reporting encourages all our employees to report any concerns related to the direct activities of the organisation or its supply chain, including any circumstances that may give rise to an enhanced risk of slavery or human trafficking.

HEALTH AND SAFETY

At UDG Healthcare we firmly believe that people are our most important resource. We strive to ensure that everyone who works for or with us benefits from our commitment to health, safety and employee support. We foster a culture where healthy lifestyles and safe practices are encouraged.

We continually engage with our employees, customers and key stakeholders as we believe this engagement helps us learn, increases our transparency and forges important relationships.

We achieve and build upon this commitment to health and safety through monitoring performance, identifying areas for improvement, proactive planning and engagement with key stakeholders.


EHS AUDIT

Building on the EHS audit programme developed in 2014, separate health and safety and environmental audits were conducted at eight sites. Five additional sites were also re-audited across Europe and the US.

All sites scored higher in the health and safety audits, however the environmental audits had poorer outcomes. This has helped shape priorities for 2017. While some sites scored exceptionally well as they were ISO 14001 approved, other sites required further improvement and work is underway to ensure the recommendations are implemented. There was a marked improvement in those sites that were re-audited.

EMERGENCY TRAVEL RESPONSE PROCESS

We are a global Company with increasing numbers of employees travelling on Company business. At times this travel takes employees to places with varying degrees of risk especially with recent increased unrest across the world.

We recognise that our duty of care to employees extends to those travelling on Company business and we take this seriously. With the support of our Senior Executive Team, we have developed an easy to follow, workable tool and tracking mechanism which ensures we are aware of employee’s locations when travelling. In turn, this ensures that we can support our employees and minimise any impacts should an incident occur.

INCIDENT MANAGEMENT

Environment, Health and Safety (EHS) is an umbrella term for the laws, rules, guidance and processes designed to help protect employees, the public and the environment from harm. Our EHS responsible people oversee environmental protection and occupational health and safety at work. One of our main objectives under EHS protection is prevention of incidents or accidents.

Both a standardised incident report and investigation form was developed and implemented across the business. Standardising these forms ensures we record consistent information for all incidents and that our investigations will be thorough and determine root causes. This in turn allows us to mitigate against these types of incidents from occurring again. The total number of incidents include near miss reporting, minor injury, lost time accidents and fatalities. There were no workplace fatalities during 2016.